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How to Effectively Sell “Change” Within Your Organization
If you planned to jump out of a balloon 120,000 feet in space, perhaps 98% of your friends and family would say that you’re mad (unless you are Felix Baumgartner). Even a more realistic (paradoxically,...
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Your Poor Policies are the Enemy of Delightful Customer Service
Dumb policies tick me off. And some of our providers have dumb policies. There, I said it. At LastMinuteTraining.ca our training agents have the unenviable task of enforcing policies for over 100...
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